Last updated: 3 July 2026
This policy explains how refunds work for the Clevah mobile application, operated by Growtrics Pte. Ltd. Clevah subscriptions are purchased and billed through the Apple App Store or Google Play.
Because our digital services are provided immediately, payments are generally non-refundable. We do not issue refunds for change of mind, partial use of a subscription period, unused time, or early cancellation.
Clevah's free tier requires no payment and no credit card. Free play uses energy credits that replenish over time. You are only charged if you choose to subscribe to Pro.
Pro subscriptions renew automatically unless cancelled beforehand in your App Store or Google Play subscription settings. Cancelling stops future charges but does not refund the current billing period; access continues until the end of the paid term.
Because billing is handled by Apple and Google, refund requests are processed under their policies: for purchases on iOS, request a refund via Apple at reportaproblem.apple.com; for purchases on Android, request a refund via the Google Play order history or support. We can assist with these requests but the final decision rests with the applicable store.
Where a charge was made in error — such as a duplicate charge caused by a system fault, an incorrect billing amount, prolonged inability to access the Services due to a fault on our side, or a charge after a confirmed cancellation — contact us and we will review the case and work with you (and the applicable store) to put it right. Approved refunds are returned to the original payment method.
Please contact our support team before initiating a chargeback or store dispute so we can help resolve the issue. Unresolved chargebacks may result in temporary or permanent suspension of access to the Services.
Clevah is a digital service delivered as a mobile application via the Apple App Store and Google Play — nothing physical is shipped. Access to paid features activates when the store confirms your purchase, typically immediately. You are responsible for a compatible device, a stable internet connection, and a supported app version; scheduled maintenance or technical issues may cause temporary unavailability and do not constitute a delivery failure.
For refund enquiries, contact support@growtrics.com, ideally within 7 days of the charge. Requests are assessed case by case, and a request does not guarantee approval.
We may update this policy from time to time; changes take effect when posted on this page.